No-permission service desks

Participatory democracy has a lot to learn from commerce and consumer activism. Take a look at the Get Satisfaction website.

It allows internet users to set up their own customer support and help desks – for when a company fails to service them properly. Could have come straight from the pages of The Cluetrain Manifesto.
Couple of reviews in Business Week and on O’Reilly’s Radar

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Filed under consumer activism, DIY, grass roots, participation, wiki-way

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